EBSA Reset by Fay Hicks

EBSA Reset respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use this website, make an enquiry, or take part in EBSA Reset support.

Who we are

EBSA Reset is a support service for children, young people, families and professionals around Emotionally Based School Avoidance, school anxiety, reduced attendance and emotional distress around learning.

Contact:
Fay Hicks
Email: ebsareset@gmail.com
Phone: 07891 175152
Location: Based in Orpington, Kent, UK

What information we may collect

We may collect personal information when you contact us by email, phone, website form or direct message.

This may include:

• parent/carer name

• contact details such as email address and phone number

• child or young person’s name and age

• brief information about the reason for contacting EBSA Reset

• information about school attendance, anxiety, EBSA/EBSNA or support needs

• relevant family, school or professional information that you choose to share

• notes from consultations or sessions

• payment information where applicable

Because EBSA Reset may involve support around anxiety, neurodivergence, school distress or emotional wellbeing, some of the information shared may be sensitive. We will only collect information that is relevant to the support being requested or provided.

How we use your information

We use personal information to:

• respond to enquiries

• arrange introductory calls, consultations or sessions

• provide EBSA Reset support

• understand the needs of the child, young person or family

• prepare resources, summaries or support plans where agreed

• communicate with parents, carers, schools or professionals where appropriate and agreed

• manage bookings, payments and administration

• keep appropriate records of the support provided

• meet safeguarding, legal or professional responsibilities

Lawful basis for using information

We use personal information where it is necessary to provide the service you have requested, to communicate with you, to keep appropriate records, and to meet our legal, safeguarding and professional responsibilities.

Where sensitive information is shared, such as information about health, anxiety, neurodivergence or emotional wellbeing, we will handle it carefully and only use it for the purpose of providing appropriate support, unless there is a safeguarding or legal reason to do otherwise.

Sharing information

We do not sell personal information.

We will not share personal information with schools, local authorities, health professionals or other services without your knowledge, unless:

• you have asked us to do so

• you have given consent

• it is necessary for safeguarding

• there is a legal requirement

• there is a serious risk of harm to a child, young person or another person

If school liaison is part of the support package, we will agree with you what information can be shared and with whom.

Safeguarding

If information shared with EBSA Reset raises a safeguarding concern, we may need to share relevant information with appropriate safeguarding professionals or services.

Where possible, we will discuss this with you first. However, if there is a risk of harm, we may need to share information without consent in order to protect a child, young person or another person.

How we store information

We take reasonable steps to keep personal information safe and secure.

Information may be stored in password-protected digital files, secure email accounts, written notes or booking/payment systems where relevant.

We aim to limit access to personal information and only keep information for as long as necessary.

How long we keep information

We will only keep personal information for as long as it is needed for the reason it was collected, including for support, administration, safeguarding, legal, insurance or professional record-keeping purposes.

As a general guide:

• enquiry information may be kept for up to 12 months

• client/session records may be kept for up to 7 years after support ends

• safeguarding records may be kept for longer where necessary

After this, information will be securely deleted or destroyed.

Website and cookies

This website may collect basic technical information, such as how visitors use the site, through cookies or similar technologies.

The website is hosted through Wix, which may use cookies or analytics tools to help the website function and improve user experience.

You can usually change your cookie settings through your browser.

Your rights

You have rights over your personal information. These may include the right to:

• ask what information we hold about you

• request a copy of your personal information

• ask for incorrect information to be corrected

• ask for information to be deleted, where appropriate

• object to certain uses of your information

• withdraw consent, where consent is being used

• make a complaint if you are unhappy with how your information is handled

Some rights may depend on the circumstances and may not apply in every situation.

Contact about your information

If you have any questions about this Privacy Policy or how your information is used, please contact:

Fay Hicks
Email: ebsareset@gmail.com
Phone: 07891 175152

Complaints

If you are unhappy with how your personal information is handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK’s data protection regulator.

Changes to this policy

This Privacy Policy may be updated from time to time.

Last reviewed: May 2026